Refund Policy
Made-to-Order Products.
Every Nuri's Glam product is manufactured specifically for each client after the quotation has been approved and the required deposit has been received.
As all furniture and equipment are custom made, we do not accept returns or offer refunds for change of mind, incorrect selections or cancelled projects once production has commenced.
Order Changes
If you need to modify your order after confirmation, please contact our team as soon as possible.
Changes may be possible before production begins. Once manufacturing has started, modifications may no longer be available and additional costs may apply.
Damaged or Incorrect Items
If your order arrives damaged or does not match your approved quotation, please inspect it on arrival and let us know as soon as possible — ideally within 7 days of delivery — so we can assess transit damage while the evidence is clear. Reporting after this period does not remove any rights you may have under applicable consumer law.
Please provide
- —Your order number
- —Photographs of the packaging
- —Photographs of the product
- —A brief description of the issue
Our team will investigate the matter and work with you to provide an appropriate solution, which may include replacement parts, repair, replacement or another suitable resolution depending on the circumstances.
Australian customers.
For Australian customers, our policies operate in addition to any rights and remedies that cannot be excluded under the Australian Consumer Law. Nothing in this policy is intended to limit or exclude those rights.
Warranty
All Nuri's Glam furniture and professional equipment include a 1-year manufacturer's warranty covering manufacturing defects.
The warranty does not cover
- —Normal wear and tear
- —Improper installation
- —Incorrect use
- —Accidental damage
- —Damage caused by modifications performed after delivery
Shipping Costs
Shipping charges are non-refundable once the order has been dispatched.
Any additional costs resulting from refused deliveries, customs delays or incorrect delivery information provided by the customer remain the responsibility of the purchaser.
Need Assistance?
Our goal is to make every project as smooth as possible.
If you have any questions regarding your order, production or delivery, please contact our team:
denisse@nurisglamstore.com